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Privacy Policy
Privacy Policy

Privacy Policy


This privacy policy sets out how craftingourlives.com uses and protects any information that you give craftingourlives.com when you use this website.


craftingourlives.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then, you can be assured that it will only be used in accordance with this privacy statement.


craftingourlives.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What do we collect?

We collect personally identifiable information about you (your “Data”) through:


  • The use of enquiry, feedback, registration or similar forms
  • The provision of your details to us either online or offline
  • The elements of your Data that we collect may include:
  • Name
  • Mobile telephone number
  • E-mail address
  • City
  • Country
  • Postcode


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Use of Cookies and Other Tracking Devices

We use cookies to help personalise your use of our site. A cookie is a small piece of information which is sent to your computer’s hard drive by the web server so that the website can remember who you are. This information may include information relating to your use of our site, information about your computer such as the computer’s IP address and browser type, demographic data and if you arrived at our site via a link from a third-party site, the URL of the linking page. If you are a registered user or subscriber this may include your name and email address for verification purposes.


We use information from cookies for purposes which may include:

  • Identifying returning users, registrants and subscribers and to allow subscribers to be presented with a personalised version of the site
  • Enabling you to move more easily around our site
  • Your use of our site to better develop our sites in accordance with your requirements
  • Building up a demographic profile

You can delete cookies from your hard drive at any time however this will mean that any settings such as your stored username and password will have to be reset. You can set your internet browser so that it will not allow cookies to be stored on your computer. This may reduce the functionality of the site, prevent access to subscriber-only areas of the site and mean that certain features or content will not be available to you.


Further information on how to prevent cookies from being stored on your computer can be found on http://www.allaboutcookies.org under the “manage cookies” section. Alternatively, go to the help menu within your internet browser.


From time to time we may permit 3rd party companies to set cookies on craftingourlives.com for purposes which may include market research, serving advertisements, revenue tracking or to improve the functionality of the site.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use your personally identifiable information


We may collect and use your personally identifiable information for the following purposes:


  • To process transactions

When you wish to purchase a product or service from our website, you will be requested to provide the requisite payment information. This will be directly passed on to the payment gateway that we use to process the transaction or as otherwise necessary for the performance of our contractual obligations to you, including as applicable, order confirmation, billing, and delivering products or services. We do not have access to nor store the payment information on our database.

We do not store credit card details nor do we share customer details with any 3rd parties.


  • To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently. We will do this on the basis of our legitimate interests.


  • To maintain customer database

Certain products and services that we offer require you to meet certain pre-requisites. These prerequisites include prior purchase of our other relevant products and services. We maintain a customer database to keep an internal record of and track the history of the products and services that individuals have purchased from us. Our database includes personal data belonging to individuals whom we already have a business relationship or want to develop one. 


  • To improve our services

We may use feedback you provide to improve our services. We will do this on the basis of our legitimate business interests.


  • To run promotions, surveys or other site features

With your consent, we will use your personally identifiable information to keep our internal records and keep you informed by email, text, web or telephone about our products and services, including special offers, discounts, promotions, events and contests. You are free to opt out from receiving such communications at any time.


  • To communicate directly with you

We may use your personally identifiable information to respond to your enquiries, questions and/or other requests. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests.


  • To fulfil any other purpose for which you provide personally identifiable information

We may use your personally identifiable information for purposes that we make known to you at the time of collection of such information or otherwise upon your consent.


  • In our recorded videos - We, upon your consent given while filling the registration form, will be using the recordings of our online workshops and masterclass to convert into recorded products for sales and promotion. Everytime you sign up for a Masterclass or workshop, you agree (as mentioned in the form and ticketing link) to this.


Changes to this Policy

From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.


In addition to the circumstances described above, Ramya Ranganathan may disclose the craftingourlives.com member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Ramya Ranganathan or any or all of its affiliates, associates, or employees, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Ramya Ranganathan. or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.




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